Baladiti App – Lamah Technologies

Baladiti App – Community Reporting for Municipal Services and Civic Engagement

Public institutions like municipalities often face challenges with citizen feedback, inefficient issue reporting, and delayed response to urban problems such as waste accumulation, water flooding, and street maintenance, leading to community frustration, operational bottlenecks, and poor service delivery.
Baladiti is a user-friendly mobile app designed to empower citizens to report local issues directly to the municipality, enhancing communication, streamlining complaint resolution, and providing real-time updates on news and services. It features an intuitive interface for photo uploads, report submissions, and status tracking, supporting seamless collaboration between residents, municipalities, and service providers.

Challenges

Limited Citizen Engagement
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Traditional channels like phone calls or in-person visits are slow and inaccessible, resulting in underreported issues and low community involvement.

Manual Issue Documentation
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Reliance on paper-based or verbal reports leads to inaccuracies, lost information, and delays in verification.

Fragmented Response Management
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Difficulty in tracking, categorizing, and resolving reports hinders timely interventions and accountability.

Lack of Transparency
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Citizens have no visibility into report status, eroding trust and motivation to participate in civic processes.Citizens have no visibility into report status, eroding trust and motivation to participate in civic processes.

Solutions & Features

Baladiti delivers a comprehensive, collaborative platform that automates issue reporting, multi-stakeholder coordination, and data analytics, fostering efficient urban management and community empowerment.

Key features include:

Easy Report Submission

Users can submit reports with text descriptions, photos, and location data for issues like trash, water flooding, street repairs, and more.

Real-Time Status Tracking

Monitor report progress with updates on completion, under-procedure, or rejection statuses for full transparency.

News and Announce ments

Access the latest municipal updates, events, and service notifications directly in the app.

Multi-Organization Integration

Facilitates collaboration with entities like cleaning services, water authorities, and community development organizations for unified action.

User-Friendly Interface

Simple, intuitive design optimized for mobile devices, supporting quick uploads and secure data handling.

Analytics Dashboard

Backend tools for municipalities to review aggregated data, prioritize issues, and generate reports on resolution rates.

Results & Impact

Launched in October 2025 in collaboration with Misrata Municipality, the General Company for Cleaning Services Misrata, the General Company for Water and Wastewater, Al-Naseem Organization for Community Development, and Lamah Information Technology, Baladiti has quickly demonstrated its value in driving civic participation and improving municipal responsiveness.

Downloads

More than 10,000

Active Users

5,503

Total Registered Reports

Completed Reports

37.5%

Reports Under Procedure

24.2% 8

Rejected Reports

38.3%

This rapid adoption highlights how tailored technology can address community needs, reduce response times, and build trust in public services, making it a scalable model for municipalities across Libya and beyond.